Terms and conditions of sale

1. Terms and conditions: return or exchange possible provided the product has not been damaged

1.1 – Orders and payments 

By placing an order on our site, you agree to be bound by our terms and conditions of sale. Payment for products must be made at the time of ordering. We accept payment by credit card, debit card, and other payment methods specified on the site.

1.2 – Delivery

We undertake to dispatch products within the time specified when the order is placed. Delivery times may vary according to destination and product availability. Delivery charges will be indicated at the time of order and may vary depending on the destination and delivery method chosen.

1.3 – Returns and refunds

Returns will be accepted under the following conditions: products must be returned in their original condition and packaging within 30 days of receipt. Refunds will be made according to the original method of payment, after receipt and verification of the returned products.

1.4 – Confidentiality and security

We are firmly committed to protecting the privacy of your personal information in accordance with our Privacy Policy. We implement security measures to protect your personal and payment information from unauthorized access.

1.5 – Policy on the use of cookies

This policy explains how our site uses cookies to provide you with the best possible experience. By using our site, you consent to the use of cookies, which you can control and manage in your browser settings. You can delete existing cookies and refuse new ones. Please note that deactivating cookies may affect certain functions on our site.

We reserve the right to modify this policy regarding the use of cookies. Any changes will be posted on this page. We encourage you to visit this page regularly to stay informed of any changes. If you have any questions about our policy on the use of cookies, please contact us at Info@flowbyolivia.com.